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Group: Forum Members
Last Login: 12/2/2007 4:27:58 PM
Posts: 3, Visits: 9 |
| Help!
I have a Dell XPS M1330 running Vista Home. Recently, my screen has been turning blue a blue hue and the computer locks up. I have to force the system to reboot using the power button. When the system reboots, I get a black screen with multi colored vertical lines. I've included some pictures to better show whats going on.
normal
blue hue
blue login screen
after restart
I've run the Dell diagnostic tools and everything passed. I installed and ran fanspeed, the system still locks up at 35c, so I think I can rule out an overheating problem. I've run some other hardware diagnostics and have had nothing fail.
Anyone have any ideas on how to solve this?? |
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Administrator
Group: Administrators
Last Login: 11/11/2008 9:24:04 PM
Posts: 2,103, Visits: 2,251 |
| I'm pretty sure it sounds like a glitchy video driver. Make sure you have the latest from ATI or Nvidia's website. You can find out what your video card brand is by locating the device manager.
AMD64 X2 5200+ 2.60GHz | 3GB DDR 667 | RAID 0 SATA3.0 WD Caviars 320GB total | Foxconn MCP61VM2MA-RS2H Geforce 6100 nforce400 chipset | Vista Ultimate x86
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Group: Forum Members
Last Login: 12/2/2007 4:27:58 PM
Posts: 3, Visits: 9 |
| | i downloaded and installed the latest driver from dell. i'll try the one from the nvidia website and see if that improves anything. |
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vistaforums moderator
Group: Vista Forum Moderator
Last Login: 1/26/2008 11:51:59 AM
Posts: 228, Visits: 972 |
| I had those glitches about a year ago
cleaning the cpu and gpu fan solved the problem
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Group: Forum Members
Last Login: 12/2/2007 4:27:58 PM
Posts: 3, Visits: 9 |
| i called Dell, and they seemed to think the blue screen was caused by a faulty lcd, and the random lockups would be fixed by replacing the mobo. not to sure about this.
i spent 2+ hours running the full dell diagnostics without the system locking up once. I've also boot off a live cd (ubuntu) running the environment for over 45min without a single lockup, but the second i boot back into vista the system blue screened and locked up. to me a faulty graphics driver or some sort of software issue would seem the most logical.
a dirty gpu and or cpu fan might be a problem, but i've only had the system for a few months. wher i hear the processor fan kick on i can still air being blown from the vent. I would crack the laptop and check, but its still under dell's warranty.
one thought that i had was downgrading the system to xp. any other ideas that you guys can throw at me?? |
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Group: Forum Members
Last Login: 12/7/2007 12:04:14 AM
Posts: 1, Visits: 14 |
| | The exact same thing started happening to my computer as of 4 days ago. When I restart I jsut get those vertical lines of color which turn bright white. Sometimes the computer will continue to boot up from there or some times it will simply freeze and I have to restart. I think it happened when Windows update did an automatic install on that day...but I've done system restores and rolled back all of the drivers with no improvements. It doesnt seem to happen when the computer is in safe mode and I am really sure that this problem is driver related...I just can't find a way to fix it. Also, I'm not sure if this has happened on your computer but my speakers also stopped working (I do get sound through headphones). I'm very interested if anyone can think of a cause for this! |
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Lead Forum Moderator
Group: Vista Forum Moderator
Last Login: Today @ 12:38:26 PM
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| The blue hue and the vertical bars could both be caused by a loose video screen connector in your laptop -- but that would more likely show up when you moved or bumped it. If the hue/lines are showing up after the machine has been on for a while, and not right after boot, then it's more likely a heat-related issued, not with the CPU, but with the GPU.
If the Dell is still under warranty, I would raise hell with Dell and have them fix it.
ASUS A832nSLI-Deluxe, AMD 64X2 4400 OC 2.4GHz, 3GB OCZ,
Running: XP Pro, Vista Ultimate 32-bit, Vista Business, Ubuntu 7.10, Ubuntu 8.04 LTS
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Group: Forum Members
Last Login: 12/21/2007 5:50:26 PM
Posts: 3, Visits: 14 |
| | Yes! that exact same thing happened to me a couple of days ago and now my computer doesn't start at all i get a blank screen and sometimes balck background with 2 green vertical lines. My computer looked exactly like that, i believe it happened at the same time i was updating my nvidia driver and dell bios. Now when i start my computer i cont even get to the bios section and cant run any diagnostics tests, when i was able to at first it didn't find anything wrong i did all the tests available still nothing wrong. any advice? i just bought in august i still have waranty. should i contact dell? |
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Vista Forums Moderator
Group: Vista Forum Moderator
Last Login: Yesterday @ 1:42:31 PM
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| Definately contact dell. When you cant see any of the boot screen or post then something has gone terribly wrong. There is nothing really you can do yourself as you cant see whats going on. If there is any way to connect a screen to your lappy and switch the display output to that, if the screen displays an image then your laptops screen is bust, if not then your graphics is, either way the only way to fix that is to let dell handle it.
Asus-SLI Deluxe, AMD x2 4400 (oc'd to 5000), x1900xtx (oc'd), 2GB Corsair XMS RAM 2-3-3-6 (4x512), 500GB Maxtor HDD w/ 32mb cache, 300GB Maxtor HDD w/ 16mb cache, Creative Audigy 4 (Daniel Driver Set), HVR-1100 Dvb-t hybrid TV card, 580W Hiper Type M PSU. 5.0 score on Vista Ultimate x64, 6040 3DMark 06' score on XP |
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